Shipping Policy – Bongo Hridoy

All Bongo Hridoy orders are shipped by our shipping partner Shiprocket.

All Consumer Orders over ₹2025 include Free Shipping.

We strongly stand behind our products and offer a 100% guarantee.

Shipping and Delivery

Products are shipped from our warehouse Bongo Hridoy. at Kolkata by reputed courier agencies. Ordered products can be delivered to your destination within 3-7 working days. However, the delivery process may take 10-12 days to get complete in the locations that come in a difficult coverage zone.

Process of Shipping

After getting the order placed, the pick-up gets scheduled for the further process; it almost takes 24 hours or 1-2 days in some scenarios, ( if the order is placed on weekends or any holiday,  the order will be processed on the next working day) for the parcel to get shipped. We do not ship any product on Sundays and Saturdays also, after 4:00PM.

After shipping, the customer will be provided with a tracking link via SMS or email on the phone number and email address he/she had used to place/book the order.

Once the product is shipped, it takes least 5-7 days to get product delivered to the customer’s address, from the day of placing the order and mostly depends on the customer’s location, especially tribal areas and rural areas take more time for delivery. So, in such cases we request our customers to wait for a few more days.

If it exceeds this time period, you can contact us through mail/call/live chat support for guidance and help regarding product delivery.

Kindly Note* that any order won’t be eligible for cancellation if the request is raised after 24 hours of placing the order.

Cancellation policy 

• No return request will be accepted once the order gets dispatched.

OPTIONS FOR RETURNS:

Emailing hridoybongo@gmail.com for product inquiries, discussion, and support.

Further questions/comments can be directed to: hridoybongo@gmail.com