Billing details
order details
Your order
| Product | Subtotal |
|---|---|
| Bel Patra (Bilwa Pathra) | 25 Gms × 1 | ₹189.00 |
| Subtotal | ₹189.00 |
| Total | ₹189.00 |
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Terms & Conditions
Last Updated: August 25, 2026
Welcome to Bongo Hridoy. These Terms & Conditions govern your access to and use of our website, products, services, and related features. By visiting our website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Please read them carefully before using our website. If you do not agree with any part of these terms, please do not use our website or services.
1. About Bongo Hridoy
Bongo Hridoy operates an online marketplace offering Bengali groceries, traditional products, puja samagri, books, spiritual products, sweets, snacks, handicrafts, and other culturally relevant products.
Throughout these Terms & Conditions, the words “Bongo Hridoy,” “we,” “us,” and “our” refer to Bongo Hridoy.
We provide our website, products, information, services, tools, and other features subject to your acceptance of these Terms & Conditions and any other policies published on our website.
2. Acceptance of These Terms
By accessing or using Bongo Hridoy, you agree to comply with these Terms & Conditions, our Privacy Policy, Refund and Return Policy, Shipping Policy, and other applicable policies published on our website.
These terms apply to all visitors and users, including customers, browsers, suppliers, merchants, and contributors of content.
We may introduce new features, services, products, or tools from time to time. These additions will also remain subject to these Terms & Conditions unless we state otherwise.
We may update these terms by publishing a revised version on our website. Your continued use of the website after such changes means that you accept the updated terms.
3. Online Store Terms
You must use our website only for lawful purposes.
By using our website, you confirm that you are legally permitted to enter into an agreement under applicable law. If you are a minor, you may use the website only with the involvement and consent of your parent or legal guardian.
You must not use our products or services for any unlawful or unauthorized purpose. You must also comply with all applicable laws and regulations while using our website.
You must not introduce viruses, malware, worms, malicious code, or any other technology that could damage or interfere with our website, systems, or services.
If you violate these Terms & Conditions, we may suspend or terminate your access to our website or services.
4. General Conditions
We reserve the right to refuse service, cancel transactions, or restrict access to our website where we reasonably believe that such action is necessary or permitted under applicable law.
You must not reproduce, duplicate, copy, sell, resell, redistribute, or commercially exploit any part of our website, services, content, or access to our services without our prior written permission.
Website headings are provided for convenience and do not affect the interpretation of these Terms & Conditions.
5. Website Information
We make reasonable efforts to provide accurate and useful information on our website. However, product descriptions, prices, availability, images, specifications, articles, and other information may occasionally contain errors or become outdated.
We provide general information for your convenience and do not guarantee that every piece of information will always be complete, accurate, or current.
We may correct errors, update information, or modify website content at any time without prior notice.
You should contact us if you notice an important error relating to a product, price, order, or other information before relying on it.
6. Product Information and Availability
We make reasonable efforts to display our products, images, colours, sizes, packaging, and descriptions as accurately as possible. However, the actual appearance of a product may vary slightly because of photography, lighting, screen settings, packaging changes, or manufacturing variations.
Some products may have limited availability.
We reserve the right to:
Change or discontinue products.
Change product prices without prior notice.
Limit the quantity of products available for purchase.
Restrict sales to particular customers, locations, or jurisdictions where necessary.
Correct product descriptions or pricing errors.
Cancel an order where a listing contains an incorrect price, description, availability, or other material error.
Product returns, replacements, and refunds will be governed by our applicable Refund and Return Policy.
7. Prices and Payments
Product prices displayed on our website are subject to change without prior notice.
We may update prices because of changes in supplier costs, taxes, promotions, availability, shipping charges, or other commercial factors.
The applicable price for your order will normally be the price displayed at the time you place the order, subject to correction of any obvious pricing or technical error.
You agree to provide accurate and complete billing, payment, shipping, and contact information when placing an order.
8. Orders and Account Information
We reserve the right to accept, reject, cancel, or limit any order at our discretion, subject to applicable law.
We may restrict quantities purchased per customer, household, account, payment method, billing address, or shipping address.
We may also restrict or cancel orders that appear to be intended for unauthorized resale, distribution, or commercial redistribution.
If we cancel or modify an order, we may contact you using the email address or phone number provided during checkout.
You are responsible for keeping your account and contact information accurate and up to date.
9. Promotions, Offers and Discounts
Promotional offers, discount codes, sale prices, and other offers may be subject to specific terms and validity periods.
Unless expressly stated otherwise, offers and discounts available on Bongo Hridoy are intended for end consumers and not for retailers, resellers, sellers, wholesalers, or distributors.
We reserve the right to withdraw, modify, limit, or cancel promotional offers where permitted by law.
Specific promotional terms may override these general terms for the duration of the relevant promotion.
Republic Day Sale
Unless otherwise stated in the specific promotion, products purchased during the Republic Day Sale are not eligible for return or replacement.
This condition does not limit any rights that cannot legally be excluded under applicable law.
10. Third-Party Services and Tools
We may provide access to certain third-party services, payment facilities, plugins, tools, or technologies.
We do not necessarily control or operate these third-party services. Your use of such services may also be subject to the third party’s own terms and policies.
Where permitted by law, Bongo Hridoy is not responsible for losses arising directly from your use of third-party services that are outside our reasonable control.
11. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience and do not necessarily mean that Bongo Hridoy endorses or recommends the linked website, product, or service.
We do not control third-party websites and are not responsible for their content, privacy practices, availability, security, products, services, or policies.
You should review the terms and privacy policies of third-party websites before using them or completing transactions with them.
12. User Comments and Submissions
If you submit reviews, comments, suggestions, photographs, feedback, ideas, or other content to us, you are responsible for ensuring that the content is lawful and does not violate the rights of others.
You must not submit content that:
Infringes copyright, trademark, privacy, or other rights.
Contains unlawful, defamatory, abusive, threatening, obscene, or misleading material.
Contains malicious software or harmful code.
Impersonates another person.
Misrepresents the source of the content.
Violates applicable laws or these Terms & Conditions.
By submitting content to us, you grant Bongo Hridoy permission, where legally permitted, to use, reproduce, publish, adapt, translate, and display that content for business, promotional, or operational purposes.
We reserve the right to remove content that we reasonably believe violates these terms or applicable law.
13. Personal Information
Your submission and use of personal information through our website are governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and protect personal information.
14. Errors and Omissions
Our website may occasionally contain typographical errors, inaccurate information, or omissions relating to products, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct such errors and update information at any time.
Where permitted by law, we may also cancel an order affected by an obvious error and provide an appropriate refund where payment has already been received.
15. Prohibited Uses
You must not use our website or its content:
For any unlawful purpose.
To violate applicable laws or regulations.
To infringe intellectual property rights.
To harass, threaten, abuse, defame, or harm others.
To submit false or misleading information.
To distribute viruses, malware, or malicious code.
To collect or misuse another person’s personal information.
To engage in spam, phishing, scraping, crawling, or unauthorized data collection.
To interfere with website security or functionality.
To circumvent security or access restrictions.
For any fraudulent or deceptive activity.
For any purpose that violates these Terms & Conditions.
We may restrict or terminate access if we reasonably believe that a user has engaged in prohibited activity.
16. Intellectual Property
Unless otherwise stated, the content available on Bongo Hridoy—including text, photographs, graphics, logos, product descriptions, website design, branding, and other materials—is owned by or licensed to Bongo Hridoy and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, publish, distribute, sell, or commercially exploit our content without prior written permission.
Unauthorized use of our website or intellectual property may result in legal action where appropriate.
17. Disclaimer of Warranties
We make reasonable efforts to maintain our website and provide reliable services. However, we do not guarantee that the website or services will always be uninterrupted, timely, secure, completely accurate, or error-free.
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” and “as is” basis.
Nothing in these Terms & Conditions excludes or limits any warranty, guarantee, right, or remedy that cannot legally be excluded or limited under applicable law.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Bongo Hridoy and its owners, employees, representatives, service providers, suppliers, contractors, and affiliates will not be responsible for indirect, incidental, special, consequential, or similar losses arising from your use of the website or services.
This may include loss of data, business interruption, revenue, profits, or other economic losses, except where applicable law does not permit such limitation.
Nothing in these Terms & Conditions limits liability where such limitation is prohibited by law.
19. Indemnification
You agree to indemnify and hold harmless Bongo Hridoy, its owners, employees, contractors, suppliers, service providers, and representatives from claims, losses, liabilities, damages, and reasonable expenses arising from:
Your violation of these Terms & Conditions.
Your unlawful use of the website.
Your violation of another person’s rights.
Your breach of applicable laws or regulations.
Content you submit that violates these terms or third-party rights.
This provision applies to the extent permitted by applicable law.
20. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain effective.
The invalid or unenforceable provision will be interpreted or modified to the extent necessary to make it enforceable, where permitted by law.
21. Termination
These Terms & Conditions remain effective until terminated by you or Bongo Hridoy.
You may stop using our website at any time.
We may suspend or terminate your access if we reasonably believe that you have violated these terms, engaged in unlawful activity, or misused our website or services.
Any obligations that arose before termination will continue to apply after termination where required by their nature or applicable law.
22. Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Refund and Return Policy, Shipping Policy, and other applicable policies published on our website, constitute the agreement governing your use of our website and services.
If we do not immediately enforce a particular provision, that does not mean that we have waived our right to enforce it later.
23. Governing Law
These Terms & Conditions and your use of Bongo Hridoy shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory legal provisions.
Any dispute arising from the use of our website or services will be subject to the jurisdiction of the appropriate courts in India.
24. Website Links
You may not create, publish, or maintain a link to Bongo Hridoy from another website, application, document, or digital platform without our prior written permission, where such permission is required.
Links to third-party websites may appear on our website for convenience. Such links do not constitute an endorsement, and Bongo Hridoy does not assume responsibility for third-party content or services.
25. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or applicable laws.
The latest version will be published on this page.
You should review this page periodically. Your continued use of our website after an updated version is published constitutes acceptance of the revised terms, to the extent permitted by applicable law.
26. Contact Us
If you have questions, concerns, or requests regarding these Terms & Conditions, please contact us:
Bongo Hridoy
Email: hridoybongo@gmail.com
We appreciate your trust and look forward to serving you.